At Theme Junction, customer satisfaction is important to us. We strive to provide high-quality WordPress themes, HTML templates, and digital products backed by reliable support and documentation.
Because our products are digital and delivered instantly after purchase, refund requests are handled according to the terms outlined in this policy.
By purchasing any product from Theme Junction, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Digital Product Policy
All products sold by Theme Junction are digital products, including:
- WordPress Themes
- HTML Templates
- Design Assets
- Documentation
- Downloadable Resources
Since digital products cannot be physically returned after delivery, refunds are granted only under specific circumstances outlined below.
2. Refund Eligibility
You may be eligible for a refund in the following situations:
Product Is Completely Non-Functional
If a purchased product is completely unusable or fails to function as described despite proper installation and configuration, we will investigate the issue and provide a refund if a solution cannot be offered.
Support Is Not Provided
If support is included with your license and our team fails to provide a reasonable response or solution within an appropriate timeframe, you may request a refund.
Accidental Duplicate Purchase
If you accidentally purchase the same product more than once, we may issue a refund for the duplicate transaction.
Security Vulnerability
If a confirmed security vulnerability exists within our product and cannot be resolved within a reasonable timeframe, a refund may be approved.
Incorrect Purchase (Before Download)
If you purchased a product by mistake and have not downloaded any files, you may request a refund. Download activity may be reviewed before approval.
We are Elite authors at Envato Market. Which items sold at Envato Market will follow the Envato Refund Policy.
3. Non-Refundable Situations
Refunds will not be granted under the following circumstances:
Change of Mind
We do not provide refunds simply because you decide not to use the product after purchase.
Downloaded Products
If product files have already been downloaded, refund requests may be denied unless the product is proven to be defective or unusable.
Lack of Technical Knowledge
Refunds are not provided because a customer lacks the experience or technical skills required to use a product.
Third-Party Compatibility Issues
We cannot guarantee compatibility with every plugin, hosting provider, browser, or third-party service. Refunds will not be granted for conflicts caused by external products or services.
Customization Requests
Refunds are not available because a product lacks a feature that was never advertised or because custom development is required.
Failure to Cooperate with Support
If our support team requests information or temporary access necessary to diagnose an issue and such access is not provided, refund requests may be denied.
4. Refund Request Period
Refund requests must be submitted within 30 days of the original purchase date.
Requests submitted after 30 days may not be eligible for review or approval.
5. How to Request a Refund
To request a refund, please contact our support team and include:
- Your full name
- Purchase email address
- Order number
- Product name
- Detailed explanation of the issue
Our support team may attempt to resolve the issue before processing a refund. Many technical issues can be resolved through troubleshooting, updates, or configuration assistance.
6. Refund Processing
Once approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Most refunds are completed within 5–14 business days.
7. License Termination
When a refund is issued:
- Your product license will be terminated.
- Access to downloads, updates, and support may be revoked.
- Continued use of refunded products is prohibited.
8. Chargebacks and Payment Disputes
If you experience any issues with your purchase, we encourage you to contact our support team before initiating a payment dispute or chargeback.
Unauthorized chargebacks may result in account suspension and termination of product licenses.
9. Policy Changes
Theme Junction reserves the right to modify or update this Refund Policy at any time.
Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
By purchasing products from Theme Junction, you acknowledge that you have read, understood, and agreed to this Refund Policy.