At Theme Junction, we are committed to providing reliable and professional support for our customers. This Support Policy explains the scope of our support services, support eligibility, response times, and limitations.
By purchasing our products or requesting support, you agree to the terms outlined in this policy.
We provide support through the following channels:
Theme Junction
Email: support@themejunction.net
To help us resolve issues efficiently, please provide:
For technical issues, we may request temporary administrative or FTP access to investigate the problem. Any access information provided will be treated confidentially and used solely for support purposes.
Our support team is available during the following business hours:
Saturday – Thursday 9:00 AM – 6:00 PM (UTC)
Support requests submitted during weekends or public holidays may experience delayed responses.
Our typical response time is within 1 business day, although response times may vary during high-volume periods.
Support is available to customers with an active and valid license.
Support coverage depends on the license purchased and remains active throughout the support period included with your plan.
We provide support for:
Our goal is to ensure that products function as described in the product documentation and live demos.
We do not provide support for issues related to:
While we may provide general guidance, customers should contact the relevant third-party provider for direct support.
Our products require a hosting environment that meets modern WordPress and
web development standards.
Support does not include:
Customers are responsible for ensuring their hosting environment meets the minimum requirements for our products.
Our products are tested on current versions of major modern browsers, including:
We do not guarantee support for outdated browsers or unsupported browser versions.
Includes support and updates for one website during the active support period.
Includes support and updates for the number of websites specified in the purchased plan.
Lifetime licenses include ongoing support and updates for the lifetime of the product. “Lifetime” refers to the lifetime of the product, not the lifetime of the purchaser.
Before contacting support, we recommend:
Many common issues can be resolved through these steps.
We reserve the right to limit, suspend, or refuse support if:
We regularly release updates to improve:
Customers with an active license receive access to updates according to their purchased plan.
Theme Junction reserves the right to modify this Support Policy at any time.
Any updates will be published on this page with a revised effective date.
Continued use of our products and services after updates constitutes acceptance of the revised policy.
If you have any questions regarding our Support Policy, please contact us:
We appreciate your trust in Theme Junction and are committed to helping you build successful websites with our products.
